Shipping policy
At ka&cha, we want your shopping experience to be smooth, reliable, and worry-free.
Below, you’ll find all the details about our shipping process and return policy so you know exactly what to expect.
1. Shipping Information
Processing Time
We take special care in preparing and packaging each order to ensure your order arrive in perfect condition.
- Orders are processed within 1-3 business days.
- During peak seasons or special promotions, processing times may be slightly longer.
Shipping Rates
- Shipping rates are calculated at checkout based on your location.
- Free shipping is available on orders over 80 CAD.
- Rates for orders below the free shipping minimum will vary depending on your shipping address..
Estimated Delivery Times
We work with trusted shipping carriers to ensure your order arrives as quickly as possible.
For customers within Canada, delivery usually takes 2 to 8 business days, depending on your province or territory.
Orders shipped to the United States typically arrive within 5 to 10 business days.
Delivery times are estimates and may vary due to carrier delays or customs processing.
Important Notes
- ka&cha is not responsible for shipping delays caused by carriers, weather conditions, customs, or incorrect address submissions.
- Please double-check your shipping details before placing your order to avoid delays or lost packages.
- If you experience any issues with your shipment, please Contact Us. We’ll do our best to assist you.
Tracking Your Order
Once your order has been shipped, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.